We are Glyn-Jones & Company Ltd with registered number 04819434 and registered address 94 The Street Rustington West Sussex BN16 3NJ. Our Data Protection Lead can be contacted at email@example.com. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|Reference||What catergories of information about you do we process?||Why are we processing your data?||Where did we get your personal data from?|
||Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or by referral from existing clients/partners/suppliers.|
||To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
|Email and Web Contact||
||If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.|
||If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via firstname.lastname@example.org.
Glyn-Jones & Company Ltd holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.
Glyn-Jones & Company Ltd passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
Glyn-Jones & Company Ltd uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Interests' below.
Our Data Processors
|Name of Third Party||Purposes for Carrying out Processing|
|XBG Plumbing & Heating Ltd||Subcontract Plumber & Gas Fitter|
|Triton Showers||Subcontract Shower Supplier and Maintenance|
|Coastline Drains||Subcontract Drain Clearance|
|Sussex Garden Services||Subcontract Gardeners|
|Stride Limited||Subcontract Insurance Provider|
|Southern Water||Subcontract Utility Provider|
|SSE||Subcontract Utility Provider|
|Scottish Power||Subcontract Utility Provider|
|Pro Solutions Sussex Ltd||Subcontract Cleaners & Waste Clearance|
|PDQ Pipework||Subcontract Plumber & Gas Fitter|
|PDQ Heating & Plumbing Ltd||Subcontract Plumber & Gas Fitter|
|Paul Thompson||Subcontract Plumber & Gas Fitter|
|Paul Adams Windows Ltd||Subcontract Glaziers|
|Paro Fire Safety||Subcontract Fire Extinguisher Suppliers and Maintenance|
|Owen Electrical Ltd||Subcontract Electricians|
|Opus Energy Limited||Subcontract Utility Provider|
|Crystal Clear Cleaning Limited||Subcontract Domestic & Commercial Cleaners|
|V L Plumbing and Heating||Subcontract Plumbing & Heating Services|
|T S W Property Maintenance||Subcontract General Maintenance Services|
|T M Appliance Service Ltd||Subcontract Domestic & Commercial Appliance Repairs|
|FrotClean Cleaning Service||Subcontract Domestic & Commercial Cleaners|
|Temp Pest Enviromntal Services||Subcontract Pest Control Services|
|Tim Croucher Plumbing & Heating Ltd||Subcontract Plumber & Gas Fitter|
|Mr Stuart MacDonald||Subcontract Decorator|
|Mr Steven O'Connell||Subcontract Carpenter & Joiner|
|SJM Electrical Services (Southern) Ltd||Subcontract Electrician|
|Mr Steven Jennings||Subcontract Plumber & Gas Fitter|
|Mr Steve Trollop||Subcontract Plumber|
|Hart Plumbing & Heating||Subcontract Plumber & Gas Fitter|
|SD Plumbing and Heating||Subcontract Plumber & Gas Fitter|
|Stephen Charman Ltd||Subcontract Plumber & Gas Fitter|
|RS Property Maintenance||Subcontract General Maintenance|
|R P Heating Systems||Subcontract Plumber & Gas Fitter|
|R K Electrical Contractors Ltd||Subcontract Electricians|
|Mr Richard Harding||Subcontract Plumber & Gas Fitter|
|Gas Solutions||Subcontract Gas Installer|
|Mr R Baldry||Subcontract Chimney Sweep|
|Woods Maintenance Services||Subcontract General Maintenance|
|Ronnoco Property Maintenance||Subcontract Plumber & Gas Fitter|
|Safety First Extinguishers||Subcontract Fire Extinguisher Suppliers|
|PMG Flintwork||Subcontract Flint Wall Building and Maintenance|
|NJS Plumbing Services||Subcontract Plumbers|
|Mr N Cowley||Subcontract Managing Agents|
|Northstar Energy Ltd||Subcontract Utility Provider|
|ML Electrical Services (Sussex) Ltd||Subcontract Electricians|
|CSL Concise Surfacing Limited||Subcontract Tarmac Services|
|Haime & Son||Subcontract General Building and Maintenance Services|
|Flat Roofing Services||Subcontract Flat Roofing Installation and Repair|
|Simply Carpentry||Subcontract Carpenter|
|Shoreline||Subcontract Plumber & Gas Fitter|
|Robinsons Building & Roofing||Subcontract Building and Roofing|
|Mr Kristian Smart||Subcontract Carpet and Flooring Supplier & Installation|
|Kevin Welling Limited Plumbing and Heating||Subcontract Plumber & Gas Fitter|
|K.D. Barrett||Subcontract Plumber & Gas Fitter|
|All About the House||Subcontract General Maintenance Services|
|Mr Joshua Gladdish, Miss Paige Taylor||Subcontract Gardening, Landscaping and Fencing Services|
|JRP - East Preston||Subcontract Plumber & Gas Fitter|
|Mr Joe Waldron||Subcontract Decorator|
|Grays Electrical Services||Subcontract Electrician|
|Blue Gas & Heating Specialists||Subcontract Plumber & Gas Fitter|
|QE Garage Doors||Subcontract Garage Door Supplier and Maintenance|
|Cozens & Nicholson (Heating & Plumbing) Ltd||Subcontract Plumber & Gas Fitter|
|Apex Aerials (Southern) Ltd||Subcontract TV & Satellite Installation & Repair|
|Mr Elite Heat Solutions Tom Hatton||Subcontract Plumber & Gas Fitter|
|Frazer Plumbing & Heating Services Ltd||Subcontract Plumber & Gas Fitter|
|AIM Aerials||Subcontract TV & Satellite Installation and Repairs|
|DP Plumbing & Heating||Subcontract Plumber & Gas Fitter|
|Amberglow Heating Gas and Plumbing Services||Subcontract Plumber & Gas Fitter|
|Taylor Construction||Subcontract General Builder|
|Paine Manwaring Limited||Subcontract Plumbers and Gas Fitters|
|Williams Property Services||Subcontract General Maintenance and Household Repairs|
|Magic Man Limited||Subcontract General Household Repairs|
|Clive Collins||Subcontract General Maintenance|
|D C Electrics||Subcontract Electrician|
|Oven Rescue||Subcontract Appliance Repair|
|BJH Roofing Services||Subcontract Roofing Contractors|
|Garage Door Services||Subcontract Garage Door Suppliers and Maintenance|
|Handy Locks||Subcontract Locksmith|
|Taylored 4U||Subcontract General Maintenance|
|Marshall Clark LLP||Subcontract Managing Agents|
|Rustington Cleaning Services||Subcontract Domestic and Commercial Cleaners|
|Levett and Quinn||Subcontract Plumbers|
|Leasehold Management Ltd||Subcontract Managing Agents|
|Jelf Insurance Brokers Ltd||Subcontract Insurance Providers|
|J&T Plumbing Heating Specialist Ltd||Subcontract Plumber|
|Inventoryclerk Crawley||Subcontract Inventory Providers|
|Hobdens Property Management||Subcontract Managing Agents|
|Here 4 Heat Ltd||Subcontract Plumber|
|Garage Doors Lancing Limited||Subcontract Garage Door Suppliers and Maintenance|
|First Port Property Services||Subcontract Managing Agents|
|Entacom Limited||Subcontract Intercom Suppliers Fitting & Maintenance|
|Elliott Land Co Ltd||Subcontract Managing Agents|
|Elite Fire Ltd||Subcontract Smoke/Fire Alarm Suppliers and Fitters and Fire Risk Assessors|
|Eddisons Commercial Property Management Ltd||Subcontract Managing Agents|
|Domestic Heating & Electrical Services Ltd||Subcontract Plumber|
|D Southgate & J Waldron||Subcontract Decorating Services|
|Dean Carpets Littlehampton Ltd||Subcontract Carpet & Flooring Suppliers & Fitters|
|David Fitness & Co Limited||Subcontract Managing Agents|
|Courtfield House Residents Company Ltd||Subcontract Managing Agents|
|Clean and Coe||Subcontract Domestic & Commercial Cleaners|
|Chichester Electrical||Subcontract Electricians|
|C & D Cleaning Services||Subcontract Domestic & Commercial Cleaners|
|British Gas||Subcontract Utility Provider|
|Biffa Municipal||Subcontract Waste Collection Agency|
|Better Properties Limited||Subcontract Managing Agents|
|Arun Security Centre Limited||Subcontract Locksmith & key cutting|
|Arun District Council||Local Authority Council Tax and Pest Control|
|Arun Carpets & Flooring Ltd||Subcontract Carpet & Flooring Suppliers & Fitters|
|Anthony's Chimney Sweep||Subcontract Chimney Sweep|
|A1 Services||Subcontract general maintenance service|
|AD Broughton Ltd||Subcontract Plumbers|
|1st Call Heritage||Subcontract damp and Timber Specialist|
|Wizard Windows||Subcontract glaziers|
|5rit Ltd||Hosting & IT support|
|Mayfair Office Ltd||Marketing platform|
|BJ Stone Signs||Signage erection|
|Simon Punter Photography||Photography services|
|Lock Stock Inventories||Inventory services|
|Legal E Sign||Electronic document signature|
|The Dispute Service Ltd||Tenancy Deposit Scheme|
|Ravensworth Printing Services Ltd||Property details printer|
|Zoopla||Property advertising platform|
|Rightmove||Property advertising platform|
|Property Pixels||Photography Enhancement Services|
|Neil Mcfarlane Photography||Professional Photography|
|The Inventory Company||Inventory inspections|
|Aaron Digby Sign Erecting||Signage erectors|
|Jupix||Estate and letting agency software|
|Moore Stephens LLP||Accountancy|
|The Property Jungle||Website management and hosting|
In addition to sending us your complaints directly to email@example.com, you can send complaints to our supervisory authority. As Glyn-Jones & Company Ltd predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/ .